プライバシーポリシー
Solunai Co., Ltd. ("we," "our," or "the Company") complies with the Act on the Protection of Personal Information (APPI) and handles your personal information appropriately. This Privacy Policy explains how we collect, use, manage, and protect personal information.
Solunai Co., Ltd. recognizes the importance of protecting personal information and is committed to:
We collect personal information that you voluntarily provide when you:
When you visit our website or use our services, we automatically collect:
We may receive personal information from:
In accordance with Article 18 of APPI, we use personal information for the following purposes:
We do not provide your personal information to third parties without your consent, except in the following cases:
Country: Netherlands (European Union)
Information Shared: Project requirements, technical specifications, contact information for authorized personnel
Purpose: Provision of global engineering services (engineer dispatch, technical consulting)
Legal Basis: Service contract execution, consent where required by law
Safeguards: EU GDPR-compliant data processing agreement, appropriate security measures
Providers: Microsoft Azure, AWS, Google Cloud Platform
Information Shared: System data, application logs, user-generated content
Purpose: Infrastructure hosting, data storage, system operations
Location: Japan and other regions as specified in service agreements
Partners: NVIDIA, Siemens, Ansys, PTC
Information Shared: Technical implementation details, system configurations
Purpose: Software licensing, technical support, solution implementation
Services: Google Analytics, marketing automation platforms
Information Shared: Website usage data, email engagement metrics
Purpose: Website analytics, marketing campaign performance
We may disclose personal information without consent when:
Important Notice: When we transfer personal information to countries outside Japan (particularly to WorldEmp B.V. in the Netherlands), we comply with Article 28 of APPI by implementing appropriate safeguards including GDPR-compliant data processing agreements, security measures equivalent to those required in Japan, and obtaining your consent where legally required.
In accordance with Article 23 of APPI, we implement the following security measures to protect personal information:
Security Incident Response
In the event of a data breach or security incident affecting personal information, we will promptly investigate, take remedial action, and notify affected individuals and relevant authorities as required by law.
We retain personal information for the following periods:
Retention Period: 2 years after consultation ends
Legal Basis: Business necessity for customer relationship management
Retention Period: 7 years after transaction completion
Legal Basis: Corporate Tax Law (税法) requirements for business records
Retention Period: Until unsubscribe request or 3 years of inactivity
Legal Basis: Consent-based processing
Retention Period: 6 months
Legal Basis: Security monitoring and incident response
Retention Period: As specified in service agreements (typically 1-3 years after project completion)
Legal Basis: Contractual obligations, warranty support
After the retention period expires, we will securely delete or anonymize personal information unless retention is required by law or for legitimate business purposes (e.g., ongoing litigation, regulatory investigations).
Under Articles 33-39 of the Act on the Protection of Personal Information (APPI), you have the following rights:
You can request disclosure of your personal information held by us. We will respond within a reasonable timeframe and may charge a fee (up to 1,000 yen) to cover administrative costs.
If your personal information is inaccurate, you can request correction, addition, or deletion. We will investigate and respond promptly.
If your personal information is being used beyond the specified purposes or was obtained illegally, you can request suspension of use or erasure.
If your personal information was provided to third parties illegally, you can request suspension of such provision.
Where processing is based on your consent (e.g., marketing emails), you can withdraw consent at any time.
To exercise any of the above rights, please contact us:
Note: For identity verification purposes, we may request a copy of your identification document. For disclosure requests, we may charge a fee of up to 1,000 yen to cover administrative costs. We will respond to your request within 30 days.
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Required for website functionality (authentication, security, form submissions). Cannot be disabled.
Help us understand website usage (Google Analytics). Track page views, session duration, user flows.
Remember your settings (language selection, display preferences).
Track your interests to provide relevant content and measure campaign effectiveness.
You can control cookies through your browser settings:
Please note that disabling cookies may limit your ability to use certain features of our website.
Solunai Co., Ltd. - Personal Information Protection Consultation Office
We are not currently a member of any recognized personal information protection organization.
Personal Information Protection Commission (個人情報保護委員会)
We may update this Privacy Policy from time to time to reflect:
Notice of Changes: When we make material changes to this Privacy Policy, we will:
The updated Privacy Policy will take effect from the date posted on our website unless otherwise specified. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
For questions about this Privacy Policy or our data practices
Enacted: November 13, 2025
Last Updated: November 13, 2025
Solunai Co., Ltd.
Representative Director: Tomoo Furuya
